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capture to pdf_tool crashes

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In one user PC with OrCAD 17.2 (having latest ISR28) when he chooses File-Export PDF, the tool crashes(before opening PDF Export window) with message as "the application has quit unexpectedly" . 

Tried renaming home variable from 17.2.0 . The OrCAD PS_17.2 driver is installed in printers. What might be the reason for the crash.

Issue happening across all designs.


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