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3D Canvas vias aren't displayed

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Hi,

I'm having trouble displaying the vias in 3D canvas.  The below pictures are from the example file 'Cadence_demo' that comes with the software.  Canvas only seems to show the pads on the different layers, but not the vertical part.  If I select a via, it shows up in red and if I turn on a dielectric layer, there is a hole but it is un-plated.  All of the via boxes are checked in the visibility tab. 

The padstack definition is a plated via.  The design parameters window has plated holes checked. This is on both 17.2 and 17.4.

Thanks for any help.  David.


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