Hi all,
I have submitted a number of CCR's with what I find are bugs in the software only to have the CCR placed in the inactive pile. For me this means it will probably never get fixed. Others are left open an never seem to get fixed after a year of being open.
I spend a lot of time documenting the problem so they can reproduce it only to have them consider it an enhancement and maybe it will get fixed.
it is obvious that the R&D department never sits with a user and see the frustration I go thru trying to find a workaround for the obvious bugs and the extra time I have to spend that could
be used to be more productive.
EMA EDA and the tech support in India are good when the problem is something they can provide an answer but terrible in trying to resolve issues that require software fixes. Not there problem as they only submit the problems to R&D.
I am curious is anyone else sees programs in the software and submits CCR's only to see then not get fixed. Or do you just live with them ?
Have you have any luck trying to get issues resolved ?